Refund and cancellation policy

Before work begins

If you cancel before a consultation and before we have reviewed case materials, prepaid fees are refunded in full. For consumers, any mandatory statutory withdrawal right remains unaffected. If you ask us to begin during a withdrawal period, you may owe the proportionate fee for work performed following the legally required request and acknowledgement.

Rescheduling appointments

You may move a video or Munich appointment once without charge by giving at least two business days’ notice. Later changes may incur a fee of 25% of the appointment price because the reserved time may not be reusable. We waive that charge for documented emergencies where reasonable.

If Techworkgrid must move an appointment, you may accept a prompt alternative or receive a full refund for the undelivered appointment.

Cancellations after review starts

Document assessments begin when we confirm receipt of the agreed material and start analysis. If you cancel after that point, we refund the prepaid amount less:

• the proportionate value of analysis already completed;
• any consultation already delivered; and
• non-refundable third-party costs or translation specifically approved by you.

We provide a breakdown. The deduction will not exceed the agreed fee. No refund is available once the full report and consultation have been delivered, except where the service is defective or mandatory law requires a remedy.

Deposits and company projects

A company practice review may require a deposit stated in its proposal. The deposit reserves interview and analysis capacity and is credited against the total fee. If the client cancels, completed work and approved committed costs are deducted; the balance is refunded. A proposal may identify a reasonable non-refundable reservation amount where substantial capacity is held, but only if expressly agreed before payment.

No-shows

If you do not attend and give no notice, the appointment element is non-refundable. We will offer one reduced-fee replacement time where capacity permits. Missing a call does not automatically cancel separately commissioned document work.

Delays and incomplete materials

If required documents are not supplied, we may pause the timetable. After two written reminders and 30 days without response, we may close the engagement and refund any amount not attributable to work already done. A changed deadline does not create a refund right where the delay results from incomplete or inaccurate client information.

Problems with the service

Tell us within 14 days of delivery if an agreed element is missing or factually inaccurate. We first offer correction or completion within a reasonable time. If that remedy fails, a proportionate reduction or refund may be available. Disagreement with a cautious classification, or an authority later reaching a different conclusion, does not by itself mean the service was defective.

Refund method and timing

Request cancellation at info@techworkgrid.digital with your name, booking date and invoice number. Do not include case documents. Approved refunds are initiated within 10 business days and returned to the original payment method where possible. Bank and card processing times are outside our control.

Exceptional circumstances

We consider illness, bereavement, sudden care responsibilities and serious travel disruption reasonably and may waive late charges. This discretion does not reduce statutory consumer rights.